CRM & Field Administrator (Data Management)

About the role

Royal Care Plus Co., Ltd. is actively seeking a detail-oriented and proactive CRM & Field Administrator to join our team in Yangon. The successful candidate will be responsible for managing CRM data, monitoring field force activities, and ensuring the effective use of our CRM system to support business operations.

What you’ll do

• Test new CRM features and functions to ensure they meet business requirements.
• Monitor application performance, identify issues, and coordinate with the vendor's India team.
• Monitor daily MR/SR activities through the CRM system to ensure compliance with assigned way plans.
• Review daily call reports, doctor visits, and scheduled appointments submitted by MRs/SRs.
• Monitor MR/SR reporting processes and other field activity issues.
• Maintain and update doctor, customer, territory, user, and other required CRM master data.
• Collect, organize, and maintain field-force and customer information in the CRM database.
• Prepare daily, weekly, and monthly reports on MR/SR field activities and performance.
• Extract raw CRM data and prepare performance reports and dashboards for management review.